Phillip CauthenApril 14, 2026
UPDATE: Spoke with a different manager from Lawn Doctor today. He echoed what his associate said without having seen the lawn. Sent over photos as requested but they fell upon deaf eyes and ears. I understand the fact that it's been unseasonably dry this year. I responded as such, however the damage occurred last year after their first few applications. I use the Rachio watering system which is automatic and will adjust the watering schedule depending on conditions, 5 stars for that product BTW (hot it will water longer and more often, rain delays for heavy rainfall days, etc.) Is it possible that by some weird coincidence my yard started to deteriorate at the exact time I began my Lawn Doctor treatments? Sure I suppose that's a possibility. Equally, if not more plausible, is whatever was sprayed or treated or aerated caused the lawn degradation. The phone call with the other manager was equally unpleasant. Phone call amounted to him gaslighting me into all the things I did wrong and how this is entirely my fault. Needless to say service cancelled and review will stay up. Do not use them. Go to Trustpilot or Yelp and check the reviews there - average around 1.8 stars. Their google reviews are being skewed somehow. I'd also like to update the additional treatment they tried to upsell me yesterday - I originally said it was $800 when it was actually $1600. $1600 in addition to the hundreds of dollars I've already spent. Attached the upsell quote to this review for reference.
Decided to try Lawn Doctor last year after a friend recommended them. I had some brown patches that I couldn't get rid of and they said they should be able to take care of that.
It's been almost a year since I started with Lawn Doctor and my yard has deteriorated rapidly. The "fescue" grass has basically over taken the kentucky blue grass in the front yard. On top of that the once healthy kentucky blue grass has started to die off rapidly. I suspect when they aerated the equipment wasn't properly sanitized and my yard is now infected with some sort of fungus that's killing off the good grass allowing the fescue to flourish. That or whatever they sprayed ended up killing the healthy grass which is extremely unfortunate.
I discussed this with the front office, they sent one of their supervisors, Luis, to look at the lawn. He insisted the issues were because it is dry, which I agree with, however, the photos from end of last season (about 4 months into treatment) show the yard was in steep decline last year on a 3 times/week watering schedule. Supervisor was combative and defensive to my wife and then with me when I followed up the following day. Luis recommended a series of Upsells to get the lawn to peak shape at the cost of around another $800.
I hired Lawn Doctor to get my green grass back and fix a couple bare patches. Instead I got consistent spam upselling, rude supervisors and a dead lawn. I'm not looking at green grass, I'm instead looking at resodding my entire lawn. There are other outfits out there, don't let the "4.8 star" review fool you like it did with me. Do your research and get some good word of mouth referrals.
The attached photos - First two pictures were pre Lawn Doctor, just me doing my own basic yard work. Final 5 are end of last season up to a week ago.
Update:
via Google
